Written by Bella Dalima
15 Oct, 2014 | 4:02 pm
“Dear Mr Human?” Thrice? Really, United Airlines? Had the complainant been a woman, would you have then said “Dear Mrs/Miss Human?”
Whoever is responsible for this copy-paste fiasco is probably going to be kept far, far away from all sugar-coated candies in the office canteen.
As much as this is hilarious, it is also quite worrisome that no one bothered to proof-read (let’s assume they didn’t) the apology letter before shooting it off to the customer.
Does this then mean that customer feedback and complaints aren’t read or dealt with? With this enormous Ctrl C Ctrl V blunder, the spotlight is now on how customer services are handled.
For the sake of argument and amusement, let’s assume that a child is unhappy with this airline’s services. Would the apology letter then begin with, “Dear Mr/Miss Tiny Human?”
22 Apr, 2017 | 08:56 AM
19 Aug, 2019 | 04:43 PM
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