Samsung Galaxy Note7 owners told to stop using the smartphone amid exploding phone crisis

Samsung Galaxy Note7 owners told to stop using the smartphone amid exploding phone crisis

Samsung Galaxy Note7 owners told to stop using the smartphone amid exploding phone crisis

Written by Staff Writer

11 Oct, 2016 | 1:54 pm

South Korean tech giant Samsung has urged owners of the Galaxy Note 7 to turn off its high-end smartphone while it investigates new reports of the device catching fire.

The halt is a further blow for Samsung, which has seen its reputation battered by multiple reports of defective phones.

The company had hoped that the £739 Note 7 would be a superior rival to Apple’s iPhone 7, leading to a boost in sales, but it has instead been thrown into turmoil.

Samsung recalled 2.5 million phones in September after complaints of exploding batteries, and later insisted that all replaced devices were safe.

But there are now reports that even those phones were catching fire.

Several mobile networks, including those in the UK, said they had stopped giving customers new devices on Monday and Samsung said it had suspended production.

The fault appears to lie in the device’s lithium-ion battery, which may be prone to overheating, causing fires and explosions. It is unclear how widespread the issue is.

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