Skype service ‘restored’ after network problems

Skype service ‘restored’ after network problems

Skype service ‘restored’ after network problems

Written by Staff Writer

22 Sep, 2015 | 7:07 am

A problem with Skype’s status system has been fixed, after many people were unable to use the service.

Reports about Skype being unavailable started on Monday(21) morning in the UK.

But on Tuesday(22) morning, it said Skype services have been fully restored.

In a statement, Skype-owner Microsoft said it had “detected an issue with the status settings” on Skype that show if someone is online or not.

The problem locked many people’s status as offline – stopping them making calls even though they were connected.

In addition, said Microsoft, all the contacts of affected users would show as offline meaning they would not be able to call those people.

Many Skype users in the UK, Australia and Japan have all reported problems.

Skype support staff acknowledged the issue in a tweet and said the firm was working on a “quick fix”.
In a lengthier statement put on its blog, it said: “The status issue also doesn’t affect Skype for web, which can be used to make calls and send instant messages.”

In a later message, it said it had identified the problem. “We’re in the process of reconnecting our users, and focused on restoring full service. The issue did not affect Skype for Business users,” it said. It also apologised for the inconvenience being caused.

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