President Mahinda Rajapaksa on July 22 launched a public complaints scheme for members of the public to lodge complaints about problems in obtaining public services.

The scheme, established by the Ministry of Public Management Reforms, was launched at Temple Trees.

The initial phase of the scheme will incorporate seven institutions: the Ministry of Education, the Ministry of Environment, the Agrarian Development Department, the Forest Conservation Department, the Irrigation Department, the National Water Supply and Drainage Board and the Wildlife Conservation Department.

The scheme will enable members of the public to lodge complaints and resolve problems they face when obtaining services from these institutions and will be expanded to include other institutions in the future.

Arrangements have been made for members of the public to be referred to the public services sections of the relevant institutions via the website www.complaints.gov.lk or by contacting the Government Information Centre on 1-9-1-9.

The scheme also includes a system whereby complainants can monitor the current status of their plaints via SMS or e-mail. 

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