Japan Railway expresses their “deep apologies” after train leaves 20 seconds early

Japan Railway expresses their “deep apologies” after train leaves 20 seconds early

By Nathasha De Alwis

17 Nov, 2017 | 12:21 pm

A Japanese railway operator “deeply apologises” for the “tremendous nuisance”caused by a train departing 20 seconds early.

The Tsukuba Express train, linking Tokyo and the capital’s nothern suburbs, pulled out of Minami Nagareyama Station at 09:44:20 instead of 09:44:40.

The Tsukuba Express company expressed their feelings saying, “We deeply apologise for causing tremendous nuisance to customers.”

Furthermore, the firm said that there was no complaint from customers over this incident, and added that no one missed the train due to the premature timing.

Japenese railway services are known around the world for their punctuality.

“What matters is not the 20 seconds… The point is that our formal procedure should be this: A sound rings 15 seconds before the departure, followed by an announcement asking for caution due to the closing doors, and then the doors shut,” said a spokesman.